We require a 48 hours of notification of cancellation. No show and outside 48 hours of notification prior to the date of the event will be receiving the penalty of $20 charge on your credit card which you need to provide when making an reservation.
You can come with your legal guardian if you are under 18 years old. Please feel free to contact Mr. Escape and ask for detail.
Every rooms are design for large groups. We recommend at least 3 people per game room. If you have any questions, you can always contact Mr. Escape to discuss with our members.
For safety reasons and the level of puzzle challenge, we do not recommend one person. However, there are certain rooms that we are design for one person play as well. Please do not hesitate to discuss with our staff members, we love to make it a great experience for you.
It depends on the health conditions that you have. Conditions such as pregnancy, cardiovascular disease are not recommended. Please notify your conditions with the staff member before the game.
The entry door also act as an emergency door, you can leave the room at any time. It is non-refundable for the game.
Every room has a security camera, if you attempt to use cellular devices to cheat or take any pictures, our staff member always have the right to ask the whole group to leave the game room. It is non-refundable for the game.
Every room has a fire extinguisher for safety reason. It is not part of the game puzzle. Please do not use it unless you see fire.